Job Information
UL, LLC Laboratory Support Technician in Northbrook, Illinois
A Laboratory Support Technician will support the analysis, development, modification, testing and maintenance of operating systems software. Supports business leadership and senior development professionals in the analysis of automation software and hardware system needs, options, risks, costs, and impact on business process and goals. Evaluates supplied software products and applications. Independently analyzes and isolates the application issues and
performs problem resolution.
JOB RESPONSIBILITIES:
- Analyzes system requirements, preparing of specifications, designing, coding, testing, debugging and documenting. Implements complex requirements for multiple
platforms, operating systems, and applications.
- Resolves problems by devising or modifying procedures. Considers equipment capacity and limitations, operating time, and form of desired results when developing
resolutions.
Supports the identification of system requirements by interviewing users, interviewing and selecting vendors (if applicable), analyzing applications, evaluating existing and proposed systems, and recommending solutions.
Independently analyzes and isolates application issues and performs problem resolution.
Monitors progress of software-based projects by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Improves systems performance by investigating problems, developing specifications, identifying trends in technology, and recommending solutions.
Assists with formulating and defining specifications for software programming applications and modifies existing applications.
Updates and maintains automation hardware and/or software as needed.
Develops, designs, documents, and/or applies new laboratory instrumentation, automated test systems, test fixtures needed for laboratory testing or in support of upgrading the laboratory infrastructure.
Supports the installation, testing and validation of the new and/or revised instrumentation, automated systems, or test fixtures to ensure quality compliance and user requirements.
Operates designated laboratory equipment and tools as directed.
Responds to user requests to repair and/or modify existing laboratory instrumentation, automated systems, and test fixtures.
Prepares technical documentation such as manual instructions for hardware and software, calibration procedures, test method validations, etc.
May assist PEs and/or Engineering to validate modified existing methods or develop and validate new test methods.
Proactively seeks automation opportunities to resolve complex testing issues.
Performs other duties as directed.
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2 years of formal education with Associate Degree in Computer Science or certification as a technician through acknowledged organization.
Generally 4 years or more of related experience of demonstrated competency.
Ensures customer convenient solutions meet both customer and company needs.
Demonstrates ability to proactively adapt actions through preparation and contingency plans.
Communicated effectively in written and oral form.
Follows instructions furnished in written, oral and diagram form.
Demonstrates a good knowledge of equipment used within the conformity assessment industry.
Demonstrated ability to adapt to rapidly changing priorities.
Develops and delivers clear impactful actionable communication to all stakeholders.
Is a highly trusted, direct and trustful individual.
Basic knowledge of common laboratory test and equipment used within the conformity assessment industry.
Ability to read and interpret documents such as operations maintenance and procedure manuals.
Ability to compose routine reports and business correspondence.
Ability to present standard information and respond to questions from individuals or small groups of internal or external clients.
Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Diversity & inclusion: UL is committed to celebrating acceptance, equity and inclusion of all people. We believe our diverse views when combined bring a greater representation of the world and a better representation of our customers.
Interesting Work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.