Job Information
UL, LLC Client Program Manager in Hong Kong
Ensure team serves as overall internal knowledge base and pivotal point of contact for all matters related to assigned clients.
Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
Accountable for processes and delivery of Program Service, maintenance, and health of program, QBR by the overall team Look for and leverage commonalities, synergies, and opportunities between client programs managed by the team.
Serve as primary point of escalation between program clients and UL.
Lead initiatives and projects working with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders related to new business objectives and continuous improvement.
Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
University degree (Equivalent to a Bachelors Degree) in a related discipline plus ten years of directly related experience with three years of management background required.
Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of employees and clients.
Ability to successfully and independently execute, manage and schedule complex, multiple and diverse activities from the planning stage through completion.
Ability to train and assist in the professional growth of staff members.
Displays excellent problem-solving capabilities, innovative thinking, and independent judgment.
Able to lead through change.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.